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Company: Ravenglass & Eskdale Railway
Job Title: VISITOR SERVICES ASSISTANT (FIXED TERM/SEASONAL)
Address: Main Street, Ravenglass, Cumbria, CA18 1SW
About the Job
We are seeking a customer focused and versatile individual to join our team at the Railway. You will provide a welcoming and efficient greeting for customers and visitors, dealing efficiently with their enquiries and ensuring outstanding customer service at all times. Fixed Term/Seasonal Position which runs between March and October with the potential to extend over our Christmas period. Multiple roles with varying hours per week to be filled, which include weekend and Bank Holiday working. Minimum wage rate per hour. Please note some uniform will be provided but staff will be required to provide and wear black shoes and trousers.
About Ravenglass & Eskdale Railway
The Ravenglass & Eskdale Railway is one of a group of privately owned companies whose central office is located in Kendal, Cumbria. The Ravenglass & Eskdale Railway operates a 15’ narrow gauge steam railway running from Ravenglass seven miles through the Eskdale Valley to Dalegarth. It started life in 1875 as a 3’ gauge railway for the carriage of iron ore and re-gauged in 1915 to 15”. At the present time the operation stock of engines comprise 6 steam and 4 diesel locomotives. The Railway is one of the major tourist attractions in Cumbria, carrying over 100,000 passengers and with a turnover of nearly £2M per annum. The Railway is assisted in its day to day operation by the Ravenglass & Eskdale Railway Preservation Society, many members of which volunteer for a wide range of duties.
About the Role
Key responsibilities will be, but are not limited to:
The position reports to the Visitor Services Supervisor.
We are looking for someone who has a genuine passion for customer service and enjoys working as part of a team. You will have excellent communication skills and the ability to manage customer expectations efficiently, be flexible, focused, self-motivated and be effective at time management and organisation. Some weekend and public holiday working will be required.
28 working days (pro rata) per annum inclusive of bank holidays
A series of staff discounts and benefits are available across our group of businesses.
Closing Date: 9th February 2018
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