Important customer pre-arrival information

We recommend passengers to pre book tickets online to avoid disappointment on your preferred date/time of travel.

Our primary focus will always be the health and wellbeing of both our staff and customers. Please note important our pre arrival information to help you make the best of your visit.

  • Car park tickets can be purchased at Ravenglass and Dalegarth stations and by using the Flowbird car parking app available from Apple and Android stores. At Dalegarth you can use the free Wi-Fi at the station for this purpose.
  • We will continue with our enhanced cleaning routines, carriages are fogged every 28 days using Zoono, an antimicrobial protection agent as standard.
  • Our enclosed carriages have screens in place to separate compartments.
  • We still encourage passengers to wear a face covering inside busy/indoor areas and use hand sanitiser stations. 
  • Our intermediate stations are open but please note passenger information in our Q & A. 
  • If you have a bike or wheelchair, please call us to book in advance to ensure you can be accommodated. Wheelchairs take priority. Bikes are charged at £4 per bike.
  • Please observe any site information signage in the cafés, museum, and all other facilities/public areas. 
  • Please do not travel if you feel unwell, contact us for ticket information.
  • You can pre book our click and collect railway souvenir bundles here https://ravenglass-eskdale-railway.myshopify.com – at least 48 hours in advance.
  • Turntable and Fellbites cafes are open providing eat in and takeaway service. Opening times and menus will vary on different timetables. This information can be found outside on the notice board.
  • Dogs are permitted on the lower floors of the Turntable and Fellbites cafes. Please always keep your dog on a short lead. Assistance dogs welcome throughout the site.
  • You can pre-order food or picnic boxes from the Turntable café through our app https://theturntablecafe.mobo2go.co.uk/
  • You can pre-order food or picnics boxes from the Fellbites café through our app https://fellbitescafe.mobo2go.co.uk
  • All holiday guests in the Camping Coaches & Hilton Cottage are still encouraged to check-in via GuestStay.

We would like to say a massive thank you to all of our customers for their continued support. 

FAQ 

If I book a carriage type and then change my mind - is it possible to change my booking? We are sorry but it is not possible to change your carriage choice once you have made a booking.

What happens if I feel unwell before my visit? Please stay at home and email us to re-schedule your visit.

Can I get on at an intermediate station? Please note that passengers joining at intermediate stations are for single fare journeys only. If you purchase a return ticket you must start your journey at your departure point as shown on your ticket. Failure to start at the departure point does not guarantee joining at an intermediate station. Passengers that fail to turn up at departure points risk losing their seat allocation for that journey leg. The intermediate stations are request stops only. Please signal clearly to the driver as the train approaches. We cannot guarantee that there will be space on all trains for passengers at this station. If the train does not have an empty compartment it will not stop. You will only be able to purchase a single ticket. Transactions will be cash only. If you do not have cash the guard will issue a promise to pay ticket. We expect these to be settled either at our booking offices at Ravenglass or Dalegarth or by telephone with our office 01229 717171. It is not possible to book tickets in advance to or from this station.

An error message appears when I try to book online. Why is this? When booking a return journey, the booking will not process until both the outbound and inbound journeys have been selected. Both grey bars will turn red once completed.

Will I get a ticket? You will receive an e-ticket along with information about your visit at the time of booking. Please check your spam/junk folder if the email is not visible in your inbox.

Do I need to “check-in” on arrival? There is no need to check-in on arrival. Your ticket will have details of your allocated seating on the train you have chosen to travel on. You may go straight to your seats. Our “Covid Champions” will be on hand to help you.

Will wheelchair users and passengers with reduced mobility be able to travel? Yes, there will be an accessible carriage on each train. Pre-booking is essential. Please contact our office on 01229 717171 to arrange this.

What happens if I miss my train departure time? If you miss the train you are booked on we will try to accommodate you on a later train if it is possible to do so. No refunds will be issued if a visitor misses their allocated time.

If I have booked an open carriage can I change my booking if the weather is bad? It may not be possible to reallocate your seats in inclement weather. Whatever type of carriage you have booked to travel in we encourage all visitors to dress appropriately and be prepared for the weather conditions that you may experience.

Which carriages can I book? Passengers are required to book a departure time and carriage type for each leg of their journey. Carriage types available are; Pullman Observation Carriage, 1st Class, fully open, half-open and closed. Please note Pullman Observation Carriage and 1st Class carriages are not available on all trains.

Can I book a whole carriage for my family group/s? Yes please visit our timetable and fares pages for detailed information. 

I have a gift voucher how can I book a ticket online? We ask you to call us with your voucher details and we can book you on to a train timeslot.

I have a Cream Tea or Eskdale Belle Experience voucher, can I still come? Yes, please call us so we can book you in! If you have a voucher issued by BuyAGift or Virgin Experiences. 

What stations can my return journey start from? Your departure point for the start of your return Railway adventure is either Ravenglass or Dalegarth Station. We do not sell return tickets from any intermediate stations. 

Do you sell single tickets? Yes, single tickets are available.

Are the play areas open? Yes, both play areas at Ravenglass & Dalegarth are open.

Can I bring a dog? Yes, dogs are allowed on our trains. They must have their own dog ticket and  always on a lead. Dogs are NOT permitted in Joan Pullman Observation Carriage. Dogs are also permitted inside on the lower floors of the Turntable and Fellbites cafes  and ticket/shop areas. Assistance dogs are welcome throughout. 

Can I bring a bike? Yes, we can now carry bikes for £4.00 per bike journey. You must call us to pre-book your bike on the train. We cannot guarantee space on the train as wheelchairs take priority.

Are the toilets open? Yes, they are, please observe any information site signage. 

Can I bring a picnic with me? Please do, but you must take all your rubbish home with you and please recycle. 

Am I allowed alcohol on board? Please note that you may be refused access if you appear to be over intoxicated.

Is Eskdale Mill open? Yes, but please head to their website for all information, opening times and visitor information. 

What can I do on my day out at Ravenglass & Eskdale Railway? There is lots to do/see from both Ravenglass & Dalegarth Stations! Please view our day out ideas for some inspiration.

I have an ATOC card can I get discounted travel/discount? Yes, you can, you still need to pre-book your seats with us though so please call us on 01229 717171 or email us to book! We have limited walk up seats available. 

I have a heritage railway pass, can I get my free travel? Please contact us directly on 01229 717171.  

I have a residents pass, can I still come? Yes, have contacted current pass holders with ticket information. 

I am a preservation society member, can I still come? Yes, we accept walk up for society members, tickets subject to availability. 

Can I get a through ticket on Northern Rail? Our 'through ticket' with Northern Rail are available to purchase on the mainline train. Please bring your ticket to the ticket office at Ravenglass on arrival so we can book you on the next available train. 

I have a voucher or discount offer issued by a third party such as RailRiders or the Camping and Caravan Club, can I still use it? We have reintroduced for the 2022 season. Please visit their websites. 

Thank you for your patience and we hope to see you soon.