Ravenglass and Eskdale Railway Terms and Conditions

Terms and Conditions for ticket purchase for the Ravenglass & Eskdale Railway Company Ltd – June 2024 Revision

All persons travelling on the Ravenglass & Eskdale Railway (the “Railway”) and at all times whilst on or at our premises are subject to the following terms and conditions:

Our enquiry and booking service (the “Booking Service”) is offered as a service to you, the customer, by us, Ravenglass & Eskdale Railway Company Ltd (also referred to as “we”, and “our” or “Ravenglass & Eskdale Railway”), via our website at www.ravenglass-railway.co.uk (the “Website”).

• These Terms and Conditions set out the terms of our contract with you in relation to the supply of any ticket that you purchase using the Booking Service. If you do not agree with these terms, you must not use the booking service.
• You confirm that you are at least 18 years old and have authority to use the payment method or billing account details you provide for the purpose of settling any payments due from any purchase made through the Booking Service, or that you owe to us. You also confirm that all information supplied by you in using the Booking Service is accurate and that you will not make any speculative, false, or fraudulent reservation.
• It is your responsibility to inform us of any changes of address, contact phone number or email address. Our preferred method of contacting you is by email; it is your responsibility to provide a valid email address. Please note the contact phone number should be the number that our staff can contact you by on the day of your visit.
• Tickets are only valid on the date, time and seat allocation shown. It is your responsibility to ensure you have been issued with the correct tickets.
• Tickets may be purchased up until one hour before departure on the day of travel.
• Tickets will be issued digitally, and you should have means of showing them during your visit if required.
• Date and time tickets are non-transferable and non-refundable unless services are not operating.  Please note a cancellation fee of 10% charge may be applied to amend bookings within 48 hours of your visit. For cancellations 10% admin fee will apply. 50p booking fee (non-refundable) applies to online bookings.
• You are required to arrive at your departure station (Ravenglass or Dalegarth) 15 minutes before your advertised departure. You are not required to check in at our booking offices. You must travel in your allocated seats. Please ensure you are dressed appropriately for the weather conditions.
• We will use all reasonable endeavours to ensure that all services operate as planned. However, we reserve the right, where appropriate, whether for safety reasons, or otherwise, and with or without prior notice, to substitute or cancel any service. If a scheduled service is moved or rescheduled, tickets can be exchanged on a like for like basis.
• Holders of gift vouchers whether issued by us or third-party providers must be booked in advance by telephone to enable tickets to be issued for your journey. They cannot be exchanged for cash alternatives.
  
  
• Residents Pass- Please note residents passes may take up to 10 days to process.
  How to apply: Apply online for a local residents pass and you can enjoy up to 50% off fares (excludes experiences and first class upgrades). The residents pass is only available for customers living in postcode areas beginning with LA or CA. Please make sure that you include a photo of your proof of address, in the form of a driving licence or Council Tax Bill in your email.
  
  OFFER: In the shoulder seasons, your code will entitle you to a 50% discount (from 1st Feb-31st May and 1st October-2nd Jan), with a 25% discount applied during the summer months (from 1st June-30th September).

Terms and Conditions of use for the Local Residents Discount. Please note residents passes may take up to 10 days to process.

• All tickets must be booked online in advance of your visit.
• The local residents discount is not valid on special events days. This includes Steam Gala Weekends, Character Weekends and Santa Specials.
• Local Residents Discounts are not valid on certain trains such as The Fish and Chip Trains, Pie and Mash Trains
• Local Residents Discount may not be used in conjunction with any other offer or voucher.
• Local Residents Discount does not apply to carriage upgrades, experiences, dog or bike tickets.
• Local Residents Discount may not be exchanged for cash.
• Local Residents Discount is valid for up to 6 persons per transaction.
• Local Residents Discount is valid for one transaction per 24 hour period.
• Local Residents Discounts are valid until 31^st December
• Local Residents Discounts are not valid in shop or café.
• The R&ER standard terms and conditions continue to apply.

Ravenglass & Eskdale Railway: Dog Rover Ticket Terms and Conditions                                                                                                                                                 

1. Acceptance of Terms: By purchasing and using a Dog Rover Ticket from Ravenglass and Eskdale Railway you agree to comply with these terms and conditions. These terms constitute a legal agreement between you and Ravenglass and Eskdale Railway. 

2. Duration and Validity: The Dog Rover Ticket is valid for the 2024 season from the date of purchase to 2nd January 2025, allowing unlimited access for one dog on the Ravenglass and Eskdale Railway during this period. 

3. Ticket Usage: a. The Dog Rover Ticket is non-transferable and applicable to only one dog. b. The dog must be well-behaved, under control, and on a lead/harness at all times while on board. Dogs must be accompanied by well behaved owners!  

4. Exclusions: a. The Dog Rover Ticket does not guarantee availability on all trains, and reservations may be subject to availability. b. Ravenglass and Eskdale Railway reserves the right to exclude specific breeds or individual dogs deemed unsuitable for the train environment. 

5. Health and Safety: a. It is the responsibility of the dog owner to ensure their dog is in good health and free from contagious diseases. b. Ravenglass and Eskdale Railway reserves the right to deny boarding to dogs displaying signs of illness or distress. 

6. Lost or Stolen Tickets: a. Lost or stolen Dog Rover Tickets must be reported to Ravenglass and Eskdale Railway immediately. b. A replacement fee may apply for lost or stolen tickets at the discretion of Ravenglass and Eskdale Railway. 

7. Refunds and Cancellations: a. Dog Rover Tickets are non-refundable. B. Services run weather and operations permitting. In the event of any changes to scheduled services, pre booked ticket holders will be notified as soon as possible. Changes to timetables or disruption to services will be posted on the website at the earliest opportunity.  

8. Conduct: a. Dog owners are responsible for their dog's behaviour and must promptly clean up after them. b. Ravenglass and Eskdale Railway reserves the right to deny boarding or remove any dog and owner for disruptive or inappropriate behaviour including the chasing of cats, squirrels or birds!  

9. Liability: a. Ravenglass and Eskdale Railway is not liable for any injury, loss, or damage caused by or to the dog during the use of the Dog Rover Ticket. b. Dog owners agree to release Ravenglass and Eskdale Railway from any claims arising from the use of the ticket. 

10. Governing Law: These terms and conditions are governed by the laws of the jurisdiction in which Ravenglass and Eskdale Railway is located. 

By purchasing and using the Dog Rover Ticket, you acknowledge that you have read, understood, and agreed to these terms and conditions. 

Ticket Terms contd. 

• Special Event tickets whether purchased through our booking service or via a third party can only be used on the day, time and seat allocation stated. Special Event Tickets are non-refundable and non-transferable except when the event cannot take place. Special Event ticket holders are not permitted to resell or transfer tickets to other named persons.
• Santa Tickets - Ticket Information for Santa tickets. Your ticket is valid for the Santa Express on the date/time specified at the top of your confirmation. Children will receive an age-appropriate present from Santa Claus, activity pack and some festive refreshments. Grownups will receive a festive snack and drink whilst the train waits at Dalegarth station. Please note that all Santa Express trains start from Ravenglass station. Please allow at least 15 minutes before departure. Please note tickets are not transferrable.  Visitor Information for Santa -please note dogs are not permitted at this event (except assistance dogs). Your seat allocations for the train and Dalegarth station will be issued on the day you visit. Please check in at Ravenglass booking office on arrival. Please note only passengers who have travelled by train will be admitted to Dalegarth station.
• Pullman and First-Class Tickets are only available on specific services. No dogs may travel in “Joan” the Pullman Observation carriage. Food and Drink is not permitted in “Joan” the Pullman Observation Carriage. If the Pullman or First-Class carriages are moved, rescheduled or unavailable tickets may be exchanged or refunded. Pullman and First-Class ticket holders will not be entitled to any refund or compensation if we allow other passengers to occupy Pullman and First-Class seats due to an out of course event.
• Group bookings organised by tour operators are subject to a minimum of 10 persons. Please contact the office for further information.
• Dogs are permitted on all timetabled services. They are required to have a ticket for travel. Dogs must be kept on a short lead and under control. Dogs are not permitted in Joan or Ruth Pullman Carriages and Railway Museum (unless assistance dogs). Dogs may only use designated areas of the Turntable and Fellbites Cafes. Dogs are also not permitted on special events unless specified.
• Bikes can be transported on the trains, but they must be pre booked and for Ravenglass and Dalegarth departures only. Please call us to book 01229 717171. We cannot accept walk up bikes.
• We shall not be liable to any passenger for any loss or damage which arises out of or in connection with or because of the operation or cancellation of any service provided, including but not limited to damage to or loss or property or items belonging to the passenger and any personal injury subject to clause 17. Passengers should be aware that steam operated trains can emit hot soot and particles during operation.
• We only supply the Booking Service for private use. You agree not to use the service for any commercial or business purpose, and we have no liability to you for any loss or profit, loss of business, business interruption, or loss of business opportunity.
• Passengers must always keep personnel belongings with them. We accept no responsibly for the theft of any property or personnel item whilst travelling on our trains or on our premises.
• Clauses in these Terms and Conditions do not exclude or limit in any way our liability for:- a) death or personal injury caused by our negligence; or b) fraud or fraudulent misrepresentation; or c) any breach of the obligations implied by section 12 of the Sale of Good Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or d) losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability.
• Unnecessary noise such as that from the use of radio sets, personnel stereos, including MP3 players and any other electrical equipment, or any behaviour likely to cause annoyance to other passengers, is not permitted on any service.
• Children under the age of 14 must be accompanied by an adult and always remain under the supervision of an adult. Children should be seated away from carriage doors and openings where possible.
• All passengers should keep all limbs inside the confines of the carriage. Leaning out or extending arms or legs outside the train during the journey is strictly forbidden and will result in removal from the train at the next available opportunity. Passengers on board carriages with droplight windows must not lean out of the windows or over the carriage side during the journey.
• Smoking (including e-cigarettes) is strictly prohibited on board the trains and on the platforms.
• Passengers must only board and alight when the train is at a designated stop and when instructed by us.
• Passengers must always remain seated during the journey, and we advise passengers to wear a face mask.
• Whilst waiting for trains passengers should always remain on the platforms and only cross the railway tracks at designated crossing points at either end of the platforms.
• We reserve the right, without refund and, where appropriate, to refuse entry onto or remove from the train or platform any person who, in our opinion a)is likely to affect the safety or enjoyment of other passengers by their conduct; or b) has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or c) is likely to endanger themselves, the train, the staff or any other passenger.
• All passengers must comply with all relevant statutes, current COVID 19 legislation as laid out by Government law, safety announcements, instructions given by our staff and the regulations in force at the time whilst travelling on the railway.
• Breach of any of these Terms and Conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable us to refuse to carry you as a passenger or will result in your removal from the train at the next available opportunity.
• We will only use the personal information you provide us to provide the service or to inform you about similar services which we can provide unless you tell us you do not want to receive this information.
• These Terms and Conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of English Law.
• Third-party services. When you book a ticket and your preferred product or service is available, the contract for such third-party services (for example, travel company or hotel booking) will be between the relevant supplier and you. We are not a party to any such contractual relationship, and you should read the terms and conditions applicable to such third-party services.

Brand Ambassador Scheme online offer 

These are the offer codes for the selected tourism bodies who are participating in the brand ambassador scheme.  

Terms & conditions of the offer

• 25% full line return adult and child return fare only.
• Book online only. Not valid on walk-up fares.
• Not redeemable for cash. No change given.
• Online bookings until1st January 2025.
• Not valid on special event days or gift experiences.
• Excludes family, single, four adults and joint attraction tickets. Dog and bike tickets are also excluded.
• This offer may be withdrawn at any time.
• Please visit our website for full t & c https://ravenglass-railway.co.uk/terms-and-conditions

Joint Ticket Ravenglass Railway and Ullswater Steamers 

Purchase ticket online at www.ravenglass-railway.co.uk. Book dates, times and seats on the Railway.

• Present your ticket confirmation at Pooley Bridge and Glenridding pier house to validate and exchange for your round the lake cruise
• Valid for one day entry only at each attractions per ticket purchased. Valid in 2024 season only. Please visit attraction websites for timetables and opening times. Tickets are not transferable to 2025.
• Book online only. Not valid on walk-up fares.
• Not redeemable for cash. No change given.
• Not valid on special event days or gift experiences.
• Excludes family, single, four adults and joint attraction tickets. Dog and bike tickets are also excluded.
• This offer may be withdrawn at any time.
• Online offer only 
• Please purchase dog tickets on the day. 

Joint Ticket Ravenglass Railway and Muncaster Castle 

Valid for 7 days from first entry point. £39.50 adult and £25 child. This is a full line return journey on the Railway (standard) and entry to Castle gardens (which includes Hawk & Owl Centre and Bird flying display).

• • Purchase ticket online at www.ravenglass-railway.co.uk. Book dates, times and seats on the Railway.
• • Visitors must show their e-ticket on entry at Muncaster. Ticket is valid for gardens and bird display only. Additional charge for the castle. 
• For an additional fee from £4 per single leg trip you can also upgrade your seats on the Ravenglass and Eskdale Railway in the 1^st Class or Joan Pullman carriage. Upgrades subject to availability on the day. Please ask at the ticket offices. 
• Not redeemable for cash. No change given.
• Not valid on special event days or gift experiences. Note: Additional charges during special events and festivals may apply.
• This offer may be withdrawn at any time.
• Online offer only. 
• Please purchase dog tickets on the day.