Ravenglass & Eskdale Railway Privacy Policy

We collect information about you for three reasons: firstly, to process any online orders/enquiries, secondly to provide news if you are a subscriber and thirdly to provide you with the best possible service. We thought you may like to how we collect certain information or data about you and your visit to our website when you use www.ravenglass-railway.co.uk

relates to any legitimate company, on which you are directly employed, authorised on behalf of or plan to start.
relates to The General Data Protection Regulations due to come into effect on 25th of May 2018.

We will be collecting:

  • Search terms you have used to either find our website or used on our website, a record of all browsing behaviour including links clicked. This is done via a cookie which is set on your first arrival to our website and the contents of any form you submit to us. Our complete Cookie policy is highlighted in a separate link.
  • Information that will help us contact you in the future like: name, company name, address, phone and email.
  • And retain all personal information disclosed by you to us, we will not seek to append personal data from external sources.
  • Information on engagement with the emails and SMS messages you receive from us.
  • The IP address your router freely transmits to our web servers.
  • Your browser user agent, as freely transmitted by your computer. This includes your browser build information, your device type and your computer’s operating system.

We will not be collecting:

  • Information about browsing habits outside of our own domains (www.ravenglass-railway.co.uk)
  • Personal information relating to you and your private life, such as gender, age.
  • This data is held in a state of the art highly protected data storage environment within the UK and will be used to:
  • Improve the content and relevance of what we send to you,
  • Help improve the content we display on our website,
  • Answer any questions you may have submitted and retain this information to ensure a fast and effective service in the future,
  • Provide you with the fastest access to the latest content relevant to you,
  • Ensure we remain compliant under the terms of the GDPR.


We only store data with UK Force24 managed secure environment. Your data will never be transmitted outside of the UK. Unless you have specifically requested us to do.


Ravenglass & Eskdale Railway use the Force24 platform to send both email and SMS marketing communications, both the Force24 data centre and its support professionals are located within the EU.

By submitting your information of Ravenglass- Railway.co.uk into one of the data capture points you are confirming the following:

  • You are doing so in your capacity as a representative of the company.
  • You are over 18 years of age.
  • You are accepting the relevance of our marketing email communications
  • You are providing contact information that will facilitate the communication between Ravenglass & Railway Co. Ltd and you, the client.

Should you wish to stop receiving emails from us ‘The Company’

  • You may use the unsubscribe link, which will be present within the footer of every email and SMS we send to you. Your subscription preferences will be immediately updated.
  • You may write to Ravenglass & Eskdale Railway, specifically requesting your removal (addressed to: Data Controller, Ravenglass & Eskdale Railway, Ravenglass Station, Cumbria, CA18 1SW), your request will be actioned upon within 28 days of its receipt. You must include your name and email address for us to ensure its removal.

Please note we cannot accept unsubscribe requests through any other channel.


Due to the open nature of the internet transmitting data to Force24 must only be done via approved data transmission channels. We will endeavour to ensure your data is transmitted to us using the known best practice approaches. It’s important to note, any data you send to us is sent at your own risk.

Once your data is received, it will be stored within the Force24 secure data environment, where we have robust processes and procedures to keep it safe.


We will only pass on the personal information collected if we have a legal obligation to do so.

We will not share your information with any Third Parties.


Ravenglass & Eskdale Railway is working hard to ensure it sets an exemplarily standard in data management and usage. Specifically, under the proposed the GDPR you have the right to request the following:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure (or be forgotten)
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

For more information on GDPR and your rights please see

If you have questions concerning the processing of your personal data you should contact Railway Manager, Ravenglass & Eskdale Railway, Ravenglass, Cumbria, CA18 1SW email: steam@ravenglass-railway.co.uk or telephone 01229 717171

In the event that you have not received a response within 30 days you have the right to contact The ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Email: https://ico.org.uk/global/contact-us/email or telephone: 0303 123 1113.


Ravenglass & Eskdale Railway may from time to time link to third party websites displaying useful content. It's important to note this privacy policy specifically covers Ravenglass- Railway.co.uk and .com domains.

Please ensure you have verified the privacy policies on any external websites before submitting personal information.

Company Registration Number: 688 587 | VAT Number: GB 156 5145 64

Terms and conditions for ticket purchase for Ravenglass & Eskdale Railway

All persons riding on the Ravenglass & Eskdale  Railway (the "Railway") and at all times whilst on or at our premises  are subject to the following terms and conditions:

  1. Our enquiry and booking service (the “Booking Service”) is offered as a service to you, the customer, by us, Ravenglass & Eskdale Railway Co Ltd (also referred to as “we”, and “our” or Ravenglass & Eskdale Railway), via our website at ravenglass-railway.co.uk (the “Website”).
  2. These Terms and Conditions set out the terms of our contract with you in relation to our supply of any ticket that you purchase using the Booking Service. If you do not agree with these terms, you must not use the Booking Service.
  3. You confirm that you are at least 18 years old and have authority to use the payment method or billing account details you provide for the purpose of settling any payments due for any purchase made through the Booking Service, or that you owe to us. You also promise that all information supplied by you in using the Booking Service is accurate and that you will not make any speculative, false or fraudulent reservation.
  4. It is your responsibility to inform us of any change of address, contact phone number or email address. Please note that our preferred method of contacting you is by email, and it is your responsibility to provide a valid email address.
  5. If you elect to purchase a ticket or tickets from the Website you will need to collect your ticket(s) from one of our booking offices at either Dalegarth or Ravenglass (the “Booking Offices”) on the day you wish to ride the Railway.  To redeem your ticket(s) you will need to present the printable voucher (“the Voucher”) containing the 18 digit barcode (the “Barcode”), or by showing an SMS text message displaying the Barcode, at one of the Booking Offices; and (unless stated otherwise) the credit/debit card used to make the purchase as identification. Failure to do either of the above  may result in your ticket(s) being withheld at the Booking Offices.  You must allow sufficient time to collect your ticket(s) before boarding any service and please allow extra time during high season. 
  6. If you elect to have the Barcode sent to your phone by SMS text message, it is your responsibility to ensure that you have provided us with the correct telephone number and that your phone is charged, functional and that you are able to display the Barcode upon collection of your ticket(s) at one of the Booking Offices.
  7. Any ticket(s) purchased for a “Scheduled Service” as described on the Website at ravenglass-railway.co.uk/plan-visit/timetables/ must be redeemed by 31st December of the year of purchase. All tickets purchased for a “Special Event” as described on the Website at ravenglass-railway.co.uk/events can only be redeemed for that event on the date and time shown on the ticket(s).
  8. Your ticket(s), including any cafe ticket(s), will be issued in accordance with the Voucher you purchased. Please check your ticket(s) upon collection at the Booking Offices as mistakes cannot always be rectified.
  9. Tickets are non-transferable and non-refundable.
  10. Group bookings are subject to a minimum of 10 persons.
  11. Vouchers and SMS Messages displaying the Barcode for any Scheduled Service are redeemable for tickets on a first come, first served basis. You are not guaranteed a place on any Scheduled Service until you have collected your ticket(s) from one of the Booking Offices. Seats cannot be reserved for a Scheduled Service or Special Event (except  in the case of the Special Event known as the ‘Santa Express’).
  12. Vouchers or SMS messages displaying the Barcode cannot be redeemed for a cash alternative and no change will be given upon redemption
  13. We will use our reasonable endeavours to ensure that all services operate as planned. However, we reserve the right, where appropriate, whether for safety reasons or otherwise, and with or without prior notice, to substitute any train for any other train, or to cancel any service. If a Scheduled Service is moved or rescheduled, gift cards or tickets can be exchanged on a like for like basis. If a Special Event is cancelled by us you will be issued with a refund for the ticket price.   If a Special Event involves cancellation by a third party we cannot guarantee a refund for that part of the Special Event although we will provide either a refund or complimentary ticket for your train travel.
  14. We shall not be liable to any passenger for any loss or damage which arises out of or in connection with or as a consequence of the operation or cancellation of any service provided, including but not limited to damage to or loss of property or items belonging to the passenger and any personal injury to any passenger subject to clause 17. Passengers should be aware that steam trains can emit hot soot particles during operation.
  15. We only supply the services for domestic and private use. You agree not to use the services for any commercial or business purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  16. Passengers must keep personal belongings with them at all times. We accept no responsibility for the theft of any property or personal item.
  17. Clauses 14, 15 and 16 do not exclude or limit in any way our liability for:
    1. death or personal injury cause by our negligence; or
    2. fraud or fraudulent misrepresentation; or
    3. any breach of the obligations implied by section 12 of the Sale of Good Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
    4. losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability.
  1. In respect of the Special Event known as the ‘Santa Express’, tickets purchased include a return journey on a Scheduled Service. If you or a member of your party fail to attend the event, tickets and presents will be held at the main station office at Ravenglass. If you require us to post presents, postage charges will apply. Bookings will be dealt with in strict order of receipt. Tickets will be dispatched on completion of the processing of booking details. No refunds possible within 28 days of travel. We reserve the right to cancel trains in adverse weather conditions (under such circumstances presents will be available for collection from Ravenglass ticket office and a free return journey on the railway will be available during the following season).
  2. Unnecessary noise (such as that from the use of radio sets, personal stereos (including MP3 players) and other electrical equipment) or any behaviour likely to cause annoyance to other passengers, is not permitted on any service.
  3. Children under the age of 15 must be accompanied by an adult at all times and shall remain under the supervision of an adult at all times. Children should be seated away from carriage doors and openings, where possible.
  4. All passengers should keep all limbs within the confines of the carriage. Leaning out or extending arms or legs outside the train during the journey is strictly forbidden and will result in ejection from the train at the next available opportunity.
  5. Smoking is strictly prohibited on board the trains and on the platforms.
  6. Passengers may only board and alight when the train is at a designated stop and when instructed by us.
  7. Passengers must remain seated at all times during the journey.
  8. Whilst waiting for trains, passengers should remain on the platforms at all times and only cross the railway tracks using the designated crossing points at either end of the platforms.
  9. Whilst waiting for trains, passengers should remain on the platforms at all times and only cross the railway tracks using the designated crossing points at either end of the platforms.
    1. is likely to affect the safety or enjoyment of other passengers by their conduct; or
    2. has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
    3. is likely to endanger themselves, the train, the staff or any other passenger.
  1. Dogs are permitted on Scheduled Services but must be kept on a lead and there is a charge per dog. Dogs are not permitted when undertaking any Special Event or in cafe areas (except guide dogs and hearing dogs). Please enquire about dogs before purchasing your ticket(s)
  2. All passengers must comply with all relevant statutes, safety announcements, instructions given by our personnel and regulations in force from time to time whilst riding the Railway.
  3. Breach of any of these Terms and Conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable us to refuse to carry you as a passenger or will result in your removal from the train at the next available opportunity.
  4. We will only use the personal information you provide to us to provide the service or to inform you about similar services which we provide, unless you tell us you do not want to receive this information.
  5. These Terms and Conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of English Law.
  6. Please note that Joint Ticket purchases with other visitor attractions may have different different terms and conditions for online booking and cancellation policies. Please contact individual attractions for their terms. Opening times and admission dates will vary for each attraction see individual website.


WIFI Mobile location code of conduct

We use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand venues, such as how long customers stand in line and how they generally move around an area, enhancing operational efficiency and improving user experience.

If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers location analytics policy, alternatively, you can opt out of location analytics.


Ravenglass & Eskdale Railway is part of Lake District Estates® group of businesses.
Ravenglass and Eskdale Railway, Ravenglass, Cumbria, CA18 1SW
Email: steam@ravenglass-railway.co.uk
Tel: 01229 717171