Ravenglass Railway Camping Coaches - T&Cs
RAVENGLASS RAILWAY CAMPING COACHES/HILTON COTTAGE - T&CS
To ensure the maximum enjoyment of your holiday and that of all our other guests, and to ensure the good management of the Railway and for the benefit of all who use it, the following Terms and Conditions will apply. These terms and conditions form the agreement between us for your occupation of accommodation on the Railway. In these Terms & Conditions, the expression “you “/”your” and/or occupier of Camping Coach/Hilton Cottage , and the expression “we”/”us”/”our” means the Railway and/or Station Manager. We reserve the right to ask guests who are on breach of these Terms & Conditions or the Railway Rules or, who in any other way are behaving in a manner likely to cause distress or nuisance to us or to any other visitors or customers of ours, to leave the premises immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
Booking guidelines and rules
Bookings can be made by our website online at www.ravenglass-railway.co.uk or by telephone 01539 587 842, or by emailing us bookings@lakedistrictestates.co.uk. Holiday booking dates are limited to the following: • Check in on Monday or Friday only • Min stay 3 nights at the weekend • Min stay 4 nights mid week • 7,10 and 14 stays available. 10 night stays can only start on a Friday.
1. Booking your holiday
1.1 A deposit of 10% for the Camping Coaches/Hilton Cottage will be requested at the time of booking your holiday and the contract between you and us exists as soon as you have received confirmation from us that we accept your booking.
1.2 We accept most major debit and credit cards. Cheques may be made payable to Ravenglass & Eskdale Railway Limited.
1.3 The balance due is based on the information given at the time of booking, if for some reason this is incorrect then please inform the reservations office before your arrival to make sure that the changes are acceptable with us and please note that this may alter the amount payable (e.g. extra adults, children, dogs etc.).
1.4 Bookings taken within 4 weeks of the arrival require full pre-payment at the time of booking. Bookings taken with more than 4 weeks lead time; 10% deposit taken at the time of booking and balance taken automatically (from same card details as deposit – unless customers calls prior to provide an alternative card) 4 weeks prior to check in. Final balance payments will be organised and processed by the Central Reservations Team; unless customer makes direct contact prior to this. If the balance is not paid when due, we reserve the right to cancel your holiday and deposits paid may be forfeited.
1.5 The person who makes the booking is responsible for the booking and warrants that they are over the age of 21 and that the party will not exceed the numbers of persons stated or named in the booking.
1.6 Please see below our policy on group bookings.
1.7 We reserve the right to refuse any booking.
2. Arrival and departure
2.1 To assist our housekeeping team and ensure that we have the appropriate time to maintain an excellent standard for our future guests, we ask that you vacate accommodation on time. The Camping Coaches are available from 4 pm on the day of arrival and must be vacated by 10 am on the day of departure.
2.3 As a courtesy, please inform the reservations office if your arrival time is likely to be after 6pm.
2.5 The Camping Coaches/Hilton Cottage must be left clean and tidy and vacated by the times set out above. We appreciate that accidents happen and we request that any breakages or damages are reported to the Railway Ticket office on site. The accommodation condition is recorded during our change over process and we reserve the right to make charges for any breakages or damages following your departure.
2.6 Every endeavour will be made to allocate guests the unit of their choice however it must be clearly understood that we are unable to guarantee and that acceptance of a booking is not conditional on the allocation of a particular unit.
3. Cancellation policy
3.1 Cancellation of the booking by you. You may have to pay a cancellation charge based on the number of days before the arrival date at the accommodation that we receive notice, as shown in the table below. This means that if you have already paid the full balance of your total booking cost and then have to, or want to, cancel, you may receive a refund of part of the cost. However, if you have not yet paid your total booking cost by the time of your cancellation, you may have to make a further payment to cover the cancellation charge. Total accommodation cost means accommodation rental price plus any extra items charged such as charges for pets, welcome packs or cots or administration fees charged by us for making any changes.
If you have booked through a third-party agent, the term ‘total accommodation cost’ does not include any charges made by that agent or anyone else for booking fees, flights, other travel services or any other amounts not paid to us, and you may be liable to pay such charges in the event of cancellation in accordance with the cancellation policy of the third-party agent or other supplier.
3.2 Cancellation of the booking by us. If we cancel your booking or are prevented from providing the accommodation you have booked, you may choose to: (i) accept alternative accommodation – you will have to pay any difference in price if the cost of the new accommodation is higher or be reimbursed the difference if the cost of the new accommodation is lower; (ii) request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available before you make your choice under this clause; or (iii) obtain a refund of the amount already paid by you for the booking.
13.2. We will contact you to inform you of these options.
4. Group bookings
4.1 We cater for families and couples and do not accept bookings from hen or stag parties etc. We also reserve the right to refuse any booking.
5. Visitors
5.1 Any visitors or guests of yours must adhere to the Railway Rules and are subject to the same terms and conditions as set out in this document.
5.2 The property occupancy is for the number of persons stated on your booking confirmation. Visiting guests must be preauthorised and may be subject to a further charge. We reserve the right to refuse admission to anyone coming onto the premises.
6. Behaviour standards
6.1 You must act in a courteous and considerate manner towards our staff and other guests.
6.2 You must comply with the Railway Rules which are available from our Reception Office on request.
6.3 Children must be supervised properly at all times by a responsible adult so they are not a nuisance or danger to themselves or others. Any damage caused to the units will be the responsibility of the children’s parents or guardians.
6.4 This is a working Railway and parents, or guardians are responsible for ensuring that children do not play on the Railway premises or track at any time.
6.5 Children must ride bicycles responsibly on the premises and wear an appropriate safety helmet. Bike must be pre-booked on the train.
6.6 Ball games are not permitted in or around the units under any circumstances. Ball games are only permitted in the designated play areas in the village.
6.7 No music, singing or other noise which may cause a nuisance to other occupiers of the units shall be permitted between the hours of 10.30 pm and 8 am and at all other times we would respectfully ask you to be considerate and not cause or create any undue noise or disturbance.
6.8 You should leave the accommodation that you have used in a clean and tidy condition.
6.9 Please place litter in the bins provided and recycle waste items wherever possible in the appropriate containers.
6.10 Please clear up any dog mess and dispose in the correct bins. Dogs must be kept on a long lead within the garden areas and a short lead on the Railway premises.
6.11 No firearms or offensive weapons are permitted to be kept or used on the premises at any time.
6.12 The use of electrical generators is not permitted.
6.13 Washing lines and rotary driers are not permitted unless they are provided by us.
6.14 Customers must not put rubbish, detergents or any other material which might block the septic tank or sewage system, down the toilets. This would include but is not limited to household wipes, nappies and sanitary products, even if the manufacturer’s information states that they are suitable for being flushed away. If you are in any doubt, please seek clarification as to whether it is acceptable to dispose of certain items down the toilets.
6.15 Campfires are not allowed, and barbeques are only allowed if used on hard standing area (please do not place barbecues on the picnic benches or decking areas). Please do not dispose of portable BBQ’s in general waste containers under any circumstances. We are happy to advise of where to dispose of them.
6.16 Anyone found to be damaging Railway equipment will be asked to leave the premises immediately and will be liable for the cost of any repairs or damage caused.
6.17 No logs, branches, twigs etc. may be removed for any purpose from any areas in the park as our wildlife relies on this as habitat. Guests are reminded that the Railway is situated in an area of outstanding natural beauty and triple SSI. Many of the trees and fauna are protected by law.
6.18 All buildings and accommodation have a non-smoking policy and you must not smoke in or around any buildings or on the Railway premises.
6.19 You must not commit any criminal offence or undertake any criminal activity at the Railway.
6.20 You must not commit any acts of vandalism or nuisance.
6.21 You must not use any unlawful drugs.
6.22 You must not carry on any trade or business at the units.
7. Vehicles
7.1 All vehicles must be parked in the designated parking areas. Failure to do so may result in you being asked to re-site your vehicle.
7.2 Commercial vehicles and vans are only permitted at our discretion.
7.3 The speed limit on the premises is 10 mph or preferably less and must be observed at all times.
7.4 All vehicles must conform to the Road Traffic Acts and must have road fund licence, valid MOT and insurance. The provisions of the Highway Code apply to all roads on the premises and whilst vehicles are being operated.
7.5 No recreational vehicles (including but not limited to motorised scooters/skateboards and non-road legal motorised vehicles) may be used on the premises, with the exception of accessibility scooters.
7.6 Please only use proper electric vehicle charging points and don’t extend wires from our accommodation as this creates a trip hazard, fire risk and can cause supply problems. Zap-map will be able to help you find the nearest charging points if there are no EV charging points available on site. Charges apply.
8. Dogs
8.1 Well-behaved dogs only are permitted by prior arrangement with us. Such arrangements must be made at the time of booking and incurs a charge of £25 per dog. In the event that a dog is found to have occupied the accommodation, and not been declared, additional cleaning requirements will be required and you will be charged. We reserve the right to pass on any additional cleaning/ sanitisation or cancellation costs in such cases.
8.2 Dogs must be kept on a short lead at all times and must not be left unattended in the units at any time.
8.3 Dogs must be exercised off the premises and guests should use the exit nearest their accommodation when doing so.
8.4 Dogs must not be permitted to foul the premises however we are aware that ‘accidents’ do happen and you must clean up immediately if the animal fouls on the premises.
8.5 The permission for a dog may be withdrawn at any time if the dog is, in our opinion, causing a danger or nuisance on the premises and if you are requested to do so by us, the pet must be removed immediately. What constitutes a danger or nuisance is determined by the Railway Manager.
8.6 No other pets are permitted on the premises.
8.7 All accommodation; maximum of 2 dogs per unit with a charge of £25.00 per dog per stay.
9. Ejection from the Railway
9.1 We reserve the right to ask any person who is in breach of any of these Terms & Conditions or any of the Railway Rules or who in any other way behaves in a manner likely to cause distress or nuisance to us or other visitors to leave the premises immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
10. Liability
10.1 We accept no responsibility for any loss or damage that may occur to your car or associated property whilst on the premises, except where such loss or damage has arisen as a result of our negligence or a breach of our duty to you.
