Re-Opening Plans updated 2nd July 

We are busy bees behind the scenes strengthening our health & safety regimes and implementing social distancing measures in order to get Ratty Back On The Tracks. 

We are delighted to announce, Ravenglass & Eskdale Railway is working towards reopening from mid July. We will confirm an exact date in due course. In the meantime if you want to be the first to know when the tickets go live, please sign up here to our ‘Be the First to Know’ marketing list.

We have strengthened our health and safety measures to reduce the risk associated with the presence of COVID-19. These measures are in line with Government advice and the requirements of local health authorities.

Some of the measures are set out below may be clearly visible to you from the moment you arrive at our premises. Others may require patience and consideration from passengers to help ensure that everyone has a great day out.

We will be running a limited number of trains to ensure that additional hygiene measures can be carried out. We will therefore require all customers to book tickets in advance. Tickets will be dated and timed for a specific train. If you arrive without a pre booked ticket it is likely that we will not have room for you on the train. Please note that train tickets will be available to purchase until 9am on the day of travel.

We thank you for your patience and understanding whilst ‘Business is Unusual’ and request you are kind and considerate to your fellow passengers, our staff, and the local community whilst we operate under these new procedures and guidelines.

Please note:

Some facilities will remain closed until further notice. These include outside play areas at Ravenglass & Dalegarth Stations, The Historic Mainline Signalbox at Ravenglass, the Viewing Gallery at the Engineers workshop and all intermediate stations.  

We will be operating to a NEW timetable. 

You can view our main station site maps for Ravenglass Station and Dalegarth Station 

The following measures will be in place:-

- NEW timetable with set times for travel to/from Ravenglass & Dalegarth. Tickets must be pre-booked by 9am on the day of travel.  

- We will be restricting the number of people in shop, café, booking office and toilets  

-The children’s play areas, historic mainline signalbox and viewing gallery will remain closed until further notice

- Please arrive at least 15 minutes before your departure times.

- We will be retaining customer records under rules associated with NHS Test & Trace. 

- We have trained members of staff ready to show you to your carriage and seat

-  Staff will be wearing PPE if required.

- Hand sanitisers stations are located throughout our stations  

- Please leave doors and windows ajar in our closed carriages

- There is a one way system in operation inside Ravenglass Railway Museum

- Please remember to maintain social distance from staff and other customers. There will be 2m distancing signage in all public areas.

- Please use card and contactless payment in the shop and café.

- Pre – ordered picnic’s can be collected from the Turntable and Fellbites Café.

The Fellbites Café at Dalegarth will be open for takeaway food only. A special take away menu will be available.

The Turntable Café at Ravenglass will be open for the sale of Ice Cream, Drinks and Confectionary only.

- Car park tickets can be purchased at Ravenglass and Dalegarth by cash and using the flowbird carparking app available from Apple and Android stores. At Dalegarth you can use the Free Wi-Fi at the station for this purpose.

We would like to say a massive thank you for all your continued support throughout this difficult time.

Please be kind and considerate to others and most of all stay safe.

See you soon

The Railway Team

Please view/download our Station site maps here.

Please download our Covid 19 brochure here

Please download our NEW timetable here

Please view train carriage set layout here

 

FAQs

Will I be required to wear a face covering?

Yes – visitors travelling on the trains are required by law to wear a face covering. Children under the age of 11, those with disabilities and those who care for people are exempt from this requirement.  For communication purposes you may be asked to briefly remove your face covering. In this circumstance social distancing will be strictly adhered to.

Will I be required to social distance?

Yes, where possible we ask our visitors to follow the government guidance and try to keep two metres apart.

Will I Get a Ticket?

You will receive an e- ticket along with information about your visit at the time of booking.

Do I Need to “Check In” on arrival

There is no need to check in on arrival. Your ticket will have details of your allocated seating on the train you have chosen to travel on. You may go straight to your seats. Our “Covid Champions” will be on hand to help you.

What carriages can I book?

Passengers are required to book a timeslot and carriage type for each leg of their journey. Carriage types available are; first class, premium, fully open, half open and closed. Please note First Class and Premium are not available on all trains.

If I have booked an open carriage can I change my booking if the weather is bad? Due to limited capacity it may not be possible to reallocate your seats in inclement weather. Whatever type of carriage you have booked to travel in we encourage all visitors to dress appropriately and be prepared for the weather conditions that you may experience.

What stations can my return journey start from?

Your departure point for the start of your return Railway adventure is either Ravenglass or Dalegarth Stations. View our timetable here.

Do you sell single tickets?

Yes single tickets are available.

Can I book a whole carriage for my family group/s

Yes you can book the first class (up to 14 seats) for £150 return or premium Belle (up to 10 seats ) for £100 return. Please email us about more full carriage hire options steam@ravenglass-railway.co.uk

What can I do from Ravenglass Station?

There is lots to do/see from Ravenglass Station – please click here for itinerary ideas.

What can I do from Dalegarth Station?

There is lots to do/see from Daelagrth Station – please click here for itinerary ideas.

 Are the cafes open?

The Fellbites Café at Dalegarth will be open for Takeway food and drink only. A special menu will be in place. We will be using disposable cups and crockery which is all biodegradable.

The Turntable Café at Ravenglass will be open for Ice Creams, Drinks and Confectionary.

Are the play areas open?

No – both play area at Ravenglass & Dalegarth will remain closed.

Where do I pick up my Railway picnic box I have pre ordered?

You can pick up your pre ordered Railway picnic box from the café at your departure station 20 minutes before your departure time.

Can I bring a dog? – Yes dogs are allowed on our trains. They must have their own dog ticket and be on a lead at all times.

Can I bring a bike? – No we are not accepting bikes until further notice on the trains.

What happens if I miss my Train departure time? – If you miss the train you are booked on we will try to accommodate you on a later train if it is possible to do so. No refunds will be issued if a visitor misses their allocated time.

Are the toilets open? – Yes they are, but social distancing measures must be observed so only one person at a time please, unless you are from the same household or family group.

Can I bring a picnic with me? – Please do, but you must take all your rubbish home with you.

Am I allowed alcohol on board? – Social distancing and alcohol do not work well together. Please note that you may be refused access if you appear to be over intoxicated.

What happens if I feel unwell before my visit? Please stay at home and email us to re-schedule your visit.

Can I get on at an intermediate station? -No all intermediate stations and car parks are closed until further notice. Trains will not be stopping at intermediate stations.

Are you selling joint tickets at the moment? - We have suspended ticket sales with other attractions until further notice. 

Can I get a through ticket on Northern Rail? - No -  Northern Rail  have suspended our through tickets until further notice 

I have a local Residents Pass, can I still come? - Yes - You must pre book a ticket online using your code at least 36 hours before the date of travel. Tickets not purchased before this time will be released to the general public.  We will be contacting Residents Pass holders shortly to provide them with the details how to do this. Please bear with us. 

Can I use an accommodation 10% privilege voucher? -We are sorry but we cannot accept any of these vouchers for the 2020 season. We apologise for the inconvenience.  We will be reviewing this situation and it is hoped that they can be reintroduced at some point in the future. 

Can I use my complimentary voucher? -We request you get in touch with us and we will transfer to 2021 season. 

I have a gift voucher how can I book a ticket online? - We ask you to call us with your voucher details and we can book you on to a train timeslot  

Can I book train tickets through Viator, Get Your Guide and other third party seller? - We have suspended ticket sales through third party sellers until further notice. 

I have a Cream Tea or Eskdale Belle Experience voucher, can I still come? - Yes - please call us so we can book you in! If you have a voucher issued by Buyagift or Virgin Gift Experience we do recommend you take advantage of the offer by these two organisations to extend your vouchers.

I have a voucher or discount offer issued by a third party such as RailRiders, Tesco or the Camping and Caravan Club, can I still use it? - No, all vouchers and offers are currently suspended. We apologise for the inconvenience and we will be reviewing this situation and it is hoped that they can be reintroduced at some point in the future.

I am a preservation society member, can I still come?  - Yes but places are limited daily to 4 seats on each carriage. You must pre book a ticket online using your code at least 36 hours before the date of travel. We will be contacting preservation society members shortly to provide them with the details how to do this. Please bear with us. 

Will wheelchair users and passengers with reduced mobility be able to travel? - Yes, there will be an accessible carriage on each train. Pre Booking is essential. Please contact our office at Ravenglass on 01229 717171 to arrange this.