We have strengthened our health and safety measures to reduce the risk associated with the presence of COVID-19. These measures are in line with Government advice and the requirements of local health authorities. Some of the measures are set out below may be clearly visible to you from the moment you arrive at our premises. Others may require patience and consideration from passengers to help ensure that everyone has a great day out.
We are running a limited number of trains to ensure that additional hygiene measures can be carried out. We therefore require all customers to book tickets in advance. Tickets will be dated and timed for a specific train and you will pick your seats too (see carriage layout above). If you arrive without a pre-booked ticket it is likely that we will not have room for you on the train. Please note that train tickets will be available to purchase until 9am on the day of travel.
Some facilities will remain closed until further notice. These include outside play areas at Ravenglass & Dalegarth Stations, The Historic Mainline Signalbox at Ravenglass, the Viewing Gallery at the Engineers workshop and all intermediate stations.
Please note we are operating a 'Test & Trace' system as required by law. If you have not pre booked tickets, you will be asked to scan a QR code or register your details on arrival at the attraction if you are travelling with us or using the café facilities. It is now a legal requirement for hospitality/tourism in England:
The ‘rule of six’ people you can see socially has now changed depending on the local restrictions in the area where you are live or where you are visiting. The ‘rule of six’ is applicable to all holidays bar official Government exemptions listed here. (See link) https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing.
If you live/visit a Very High Risk area you must not socialise with anybody you do not live with, or have formed a support bubble with, in any indoor setting or in any private garden or at most outdoor hospitality venues and ticketed events and you must not socialise in a group of more than 6 in an outdoor public space such as a park or beach, the countryside, a public garden or a sports venue. You should try to avoid travelling outside the very high alert level area you are in or entering a very high alert level area, other than for things like work, education or youth services, to meet caring responsibilities or if you are travelling through as part of a longer journey. You should avoid staying overnight in another part of the UK if you are resident in a very high alert level area, or avoid staying overnight in a very high alert level area if you are resident elsewhere. https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#local-covid-alert-level-very-high
If you live/visit a High Risk area you must not socialise with anybody outside of your household or support bubble in any indoor setting, whether at home or in a public place and you must not socialise in a group of more than 6 outside, including in a garden or other spaces like beaches or parks (other than where specific exemptions apply in law) https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#local-covid-alert-level-high
If you live/visit a Medium Risk area you must not socialise in groups larger than 6, indoors or outdoors (other than where a legal exemption applies) https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#local-covid-alert-level-medium
To find out restrictions in your area – please use the post code tracker. https://www.gov.uk/find-coronavirus-local-restrictions
Please contact us immediately if your booking is affected. We apologise for the inconvenience this may cause but it is a legal requirement to help combat the spread of Covid-19. We reserve the right to refuse your booking on arrival with no refund offered if you break these rules.
The following measures will be in place:
Will I be required to wear a face covering? Yes, visitors travelling on the trains are required by law to wear a face covering. Children under the age of 11, those with disabilities and those who care for people are exempt from this requirement. We require passengers to wear a face covering whilst on site with us; this includes inside all buildings, on the platforms and whilst in the carriages on the train. For communication purposes you may be asked to briefly remove your face covering. In this circumstance social distancing will be strictly adhered to.
I am travelling in a closed carriage, do I still need to wear a face covering? Yes, we require customers to wear a face covering even if you are inside a closed carriage.
If I book a carriage type and then change my mind - is it possible to change my booking? We are sorry but it is not possible to change your carriage choice once you have made a booking.
Will I be required to social distance? Yes, where possible we ask our visitors to follow the government guidance and try to keep two metres apart.
Will I get a ticket? You will receive an e-ticket along with information about your visit at the time of booking. Please check your spam/junk folder if the email isn't visible.
Do I need to “check in” on arrival? There is no need to check in on arrival. Your ticket will have details of your allocated seating on the train you have chosen to travel on. You may go straight to your seats. Our “Covid Champions” will be on hand to help you.
Which carriages can I book? Passengers are required to book a departure time and carriage type for each leg of their journey. Carriage types available are; 1st class, premium, fully open, half open and closed. Please note 1st class and premium carriages are not available on all trains.
An error message appears when I try to book online. Why is this? When booking a return journey, the booking will not process until both the outbound and inbound journeys have been selected. Both grey bars will turn red once completed.
If I have booked an open carriage can I change my booking if the weather is bad? Due to limited capacity it may not be possible to reallocate your seats in inclement weather. Whatever type of carriage you have booked to travel in we encourage all visitors to dress appropriately and be prepared for the weather conditions that you may experience.
What stations can my return journey start from? Your departure point for the start of your return Railway adventure is either Ravenglass or Dalegarth Station.
Do you sell single tickets? Yes, single tickets are available.
Can I book a whole carriage for my family group/s? Yes, you can book the 1st Class Observation Carriage (up to 14 seats) for £150 single or £245 return or Eskdale Belle (up to 10 seats) for £100 return. Please email us about our full carriage hire options
What can I do on my day out at Ravenglass & Eskdale Railway? There is lots to do/see from both Ravenglass & Dalegarth Stations! Please view our day out ideas at the top of the page for some inspiration.
Are the cafés open? Fellbites Café at Dalegarth will be open for takeway food and drink only. A special menu will be in place. We will be using disposable cups and crockery which is all biodegradable. Turntable Café at Ravenglass will be open for ice creams, drinks and confectionary.
Can I sit in the cafés? No, unfortunately there is no indoor/under cover seating in our cafés available. We only have seating available for pre-booked cream tea experiences in Fellbites Café.
Can I order a Picnic Box? Yes you can. Simply add it to your ticket order when purchasing tickets and you can pick your sandwich filling too! View the picnic menu here.
Are the play areas open? No, both play area at Ravenglass & Dalegarth will remain closed.
Can I bring a dog? Yes, dogs are allowed on our trains. They must have their own dog ticket and be on a lead at all times. Dogs are NOT permitted in 1st Class.
Can I bring a bike? Unfortunately we are unable to accommodate bikes (or folding bikes) until further notice.
What happens if I miss my train departure time? If you miss the train you are booked on we will try to accommodate you on a later train if it is possible to do so. No refunds will be issued if a visitor misses their allocated time.
Are the toilets open? Yes they are, but social distancing measures must be observed so only one person at a time please, unless you are from the same household or family group.
Can I bring a picnic with me? Please do, but you must take all your rubbish home with you.
Am I allowed alcohol on board? Social distancing and alcohol do not work well together. Please note that you may be refused access if you appear to be over intoxicated.
What happens if I feel unwell before my visit? Please stay at home and email us to re-schedule your visit.
Can I get on at an intermediate station? No, all intermediate stations and car parks are closed until further notice. Trains will not be stopping at intermediate stations.
Are you selling joint tickets at the moment? We have suspended ticket sales with other attractions until further notice.
Can I get a through ticket on Northern Rail? No, Northern Rail have suspended our through tickets until further notice.
I have a heritage railway pass, can I get my free travel? No, at the minute we are not accepting heritage railway passes.
Is entry still free for Blue Peter Badge holders? We are sorry but we cannot accept these until further notice.
I have an ATOC card can I get discounted travel/discount? Yes you can, you still need to pre-book your seats with us though so please call us on 01229 717171 or email us to book!
I have a local residents pass, can I still come? Yes, you must pre-book a ticket online using your code at least 36 hours before the date of travel. Tickets not purchased before this time will be released to the general public.
Can I use an accommodation 10% privilege voucher? We are sorry but we cannot accept any of these vouchers for the 2020 season. We apologise for the inconvenience. We will be reviewing this situation and it is hoped that they can be reintroduced at some point in the future.
Can I use my 50% off voucher from Ullswater 'Steamers'? No, currently we have suspended the use of these vouchers until such a time that we can return our capacity to normal. Keep hold of your voucher though and we will redeem it when we are accepting these again!
Can I use my complimentary voucher? We request you get in touch with us and we will transfer to 2021 season.
Can I use my Santa Express voucher? We will be emailing all customers who came on our Santa Express event in 2019 to confirm how you go ahead using this voucher. Please bear with us.
I have a gift voucher how can I book a ticket online? We ask you to call us with your voucher details and we can book you on to a train timeslot.
Can I book train tickets through Viator, Get Your Guide and other third party sellers? We have suspended ticket sales through third party sellers until further notice.
I have a Cream Tea or Eskdale Belle Experience voucher, can I still come? Yes, please call us so we can book you in! If you have a voucher issued by BuyAGift or Virgin Experiences we do recommend you take advantage of the offer by these two organisations to extend your vouchers.
I have a voucher or discount offer issued by a third party such as RailRiders or the Camping and Caravan Club, can I still use it? No, all vouchers and offers are currently suspended. We apologise for the inconvenience and we will be reviewing this situation and it is hoped that they can be reintroduced at some point in the future.
Can I use Tesco Vouchers? We are unable to accept Tesco Vouchers at this time. Un-used vouchers ordered pre-covid are being extended another 12 months. This means you have 24 months from original order date to use them or you can exchange them for another day out.
I am a preservation society member, can I still come? Yes, but places are limited daily to 4 seats on each carriage. You must pre book a ticket online using your code at least 36 hours before the date of travel.
Will wheelchair users and passengers with reduced mobility be able to travel? Yes, there will be an accessible carriage on each train. Pre-booking is essential. Please contact our office at Ravenglass on 01229 717171 to arrange this.
Is Eskdale Mill open? Yes, they are open on Wednesdays and Sundays ONLY. Head to their website for all information and to book you tickets. Please note, tickets MUST be booked in advance and we are not currently offering our joint attraction ticket with Eskdale Mill.
What is a support bubble? Please see the Government guidance for clarification of a ‘support bubble’ https://www.gov.uk/guidance/making-a-support-bubble-with-another-household